1st doc couldn't grasp insurance difference between a 90 day script & a 30 day with 2 refills for maintenance drugs that I've been on for years! Takes weeks sometimes to get a script refill called in. They've let me run out of lots of stuff. They've let my husband run out of insulin! & yes, we go through our pharmacy & I've watch requests sent from the pharmacy.
Horrible office staff!! Rude! Blase attitude as most stuff isn't their problem. Faxes don't get sent. Too much time spent talking at the front window about what a b**ch (lots of language) a co-worker is.
Love our family doctor but the reception people suck, no one ever answers the damn phone. I also have a hard time with the on call Dr's because I'll call after hours and they say ok a doctor will call you back and it's like a 50/50 chance you'll get a call back.
They never answer their phone you will sit on hold and wont be answered
Then was seeing Dr Paz. After 45 min in the room, we asked where she was. She was translating Spanish calls & didn't know she had a patient. That was on the staff! She was ok, but left.
Started seeing Dr. Chris Reyes. OMG! He's super anti pain meds & makes you feel like a junkie. Have had horrible migraines for decades, but due to stroke history, can't take Maxalt, Imitrex, etc. He agreed to give me 10 Fioricet & try me on Imitrex. I point blank asked about the stroke risk mentioning I've had 4 & the training supervisor jumped in & said, "That's old info. It's not an issue anymore." YES, it is (feel free to look it up at reputable medical sites. While there, I asked about my handicapped placard form as my DL was expiring. He said he'd fill it out. I left that day & researched the Imitrex, called back & received no reply to several messages. 2 weeks later, he called to say he needed to see me before he could fill out the form. I told him I was angry about the Imitrex & he said he didn't know what he could do. Went back for the form & now looking elsewhere!
They may be new to being full fledged docs, although the supervisors are NOT, but they still should have the basic knowledge to keep this crap from happening!!!
Middlesex Hospital Family Medicine Middletown is a US Health facility based in Middletown, Connecticut. Middlesex Hospital Family Medicine Middletown is located at 90 S Main St, Middletown, CT 06457, USA.
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